Support Process

ComputER knows how important it is for your operations to be seamless.

We offer a range of helpful tools to help ensure this, including comprehensive system monitoring to look for vulnerabilities before they are able to affect your productivity. Our alerting system is also used to draw attention to any potential issues so they can be resolved before they inhibit workflow.

Despite the best tools and resources, occasionally issues will arise that require quick assistance for resolution. ComputER utilizes an advanced ticketing system to ensure that your support queries are received, processed, and resolved in a timely manner, with the results you need to succeed. As IT professionals we are able to take the reins and provide expert management of your support issue to minimize system downtime, and make it a priority to respond and resolve all support queries in an efficient and effective way.

ComputER has established our support process with your success in mind. All it takes is a simple call to our support line at (303) 800--9985 or email to info@compute-er.com to start the process of successfully resolving your IT issues.

We know progress is important to you, that’s why we keep you updated through every step of the support process. Your support ticket will move through the following channels to ensure your needs are met, and issues are resolved:

  1. Ticket creation

For your convenience, you can send us support tickets through email, our website, and through SMS. Include a brief description of your support query and your support request will be routed to the appropriate support engineer.

  1. System generated notifications

Our system provides you with the full details of your support ticket, as well as the support engineer working on your issue. You are notified when activity takes place, keeping you involved and informed throughout the process.

  1. Fast response

A support engineer will work to resolve your issue right away. We may contact you to gather more information about your support request in order to resolve your request as quickly as possible.

  1. Resolution

Our support engineers will contact you to confirm that your support request is resolved to ensure that everything is working the way it should be.

Work with an IT service provider you can always count on. ComputER understands the importance of responding to a support query with a sense of urgency. Contact us at (303) 800--9985 or send us an email at info@compute-er.com to know more about our support process.

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